What is the address of the Convention Center?
Los Angeles Convention Center
1201 S Figueroa Street
Los Angeles, CA  90015

What are the dates and times of the ISRI 2019 Convention & Exposition?
ISRI2019 takes place from Monday, April 8 through Thursday, April 11. ISRI Governance Meetings take place Saturday, April 6 through Monday, April 8.

ISRI2019 Exhibit Hall Hours:
Monday, April 8      5:00 to 8:00 p.m.
Exhibit Hall Opening Reception

Tuesday, April 9        9:00 a.m. to 5:30 p.m.
Lunch will be served in the Exhibit Hall.

Wednesday, April 10    9:00 a.m. to 4:30 p.m.
Lunch will be served in the Exhibit Hall.

*Please note that all times listed above are PT.

Education sessions and workshops will run from Tuesday morning, April 9 through Thursday afternoon, April 11.  View the Schedule at a Glance for more details. 

Is there a children’s admission policy for ISRI2019?
Yes. Children aged 2-16 must have a full conference registration to attend ISRI2019. Children not registered for the convention will only be given the opportunity to visit the Exhibit Hall after 2 p.m. each day. Children under the age of 18 must always be accompanied by a registered adult or guardian. Strollers are not permitted in the exhibit areas.

What are the registration hours and dress code? 
Registration hours are posted in the schedule-at-a-glance. Registration will be available at the Intercontinental Downtown Hotel during the governance meetings for ISRI members only.  General registration for all exhibitors and those holding other badges will open on Sunday, April 7 in the South Hall of the Los Angeles Convention Center. Please note that Trade-Show-Only badges will only be made available after 7:00 a.m. on Tuesday, April 9.

Is there transportation from the hotels to the convention center?
ISRI will offer Shuttlebus service from all convention hotels to the convention center starting with limited service on Saturday, April 6. Full bus service begins on Monday morning, April 8. A complete bus schedule will be posted on this site a few days before the convention begins and will be available in the convention hotels onsite.

Do you have multiple registrations discounts?
No, there are no group registrations. 

How do I register if I am a speaker?
Speakers will receive a confirmation letter directly from ISRI with guidelines on the speaker registration procedure. 

How do I pay by check?
Make check payable to ISRI and mail with your registration form to: 2019 ISRI Convention and Exposition, PO Box 75245, Baltimore MD 21275-5245.

How do I pay by wire transfer?
Please contact Eugene Angoue at eangoue@isri.org or (202)662-8521 for wire instructions. 

How do I know if my company is an ISRI member?
To find out the member status of a company review the Member Directory. The most up-to-date listing can be found at http://www.isri.org/membership/member-directories.

How do I cancel a registration? Do I get a refund if I cancel my registration?
ISRI will provide a full refund for convention registration cancellations made prior to March 8, 2019, less an administrative fee. For registration fees of less than $500, the administrative fee is $50. For a registration fee of $500 or more, the administrative fee is $100. For cancellations made after the cut-off date of March 8, ISRI will provide a refund of 50 percent of the registration fee. All requests for refunds must be made by April 8, 2019. Click here to read ISRI’s complete meeting cancellation policy.

Is it okay to make a substitution?
To make registration substitution please send the request in writing to ISRIConvention@isri.org. Please include in the email the original registration name and confirmation number, the substitution attendee’s first name, last name and email address, and phone number.  Substitutions can be made at onsite registration, but please allow for extra time at registration as this transaction takes several minutes to complete.

Why have I not received a registration confirmation?
When you register, the registration system automatically sends an email to the email address you provided in your registration. Please ask your IT expert to whitelist ISRI.org and Expotracker.net. You should also check your spam and clutter filters to ensure the email was not trapped before reaching your inbox.

If you are unable to find your registration receipt after these steps, please contact ISRIConvention@isri.org. Provide your name, company, address, phone, and email. We will research your registration to make sure it has been completed and, if so, will send a duplicate receipt.

How do I get my registration confirmation resent to me?
Please contact ISRIConvention@isri.org to request a follow up confirmation. 

Does ISRI2019 offer hotel options near the convention center?
Yes. Book your room at an official ISRI2019 hotel here.

I’m not able to walk as much as I used to.  How can I rent a scooter to improve my mobility around the convention center?
While the convention center does not provide scooters, we have located a company in Los Angeles that can rent the scooters and have them delivered to the location of your choice.  For more information, or to order a scooter, please visit https://locations.scootaround.com/ISRI.  

If you have any additional questions about registration, or need assistance, please contact ISRIConvention@isri.org